Navstar Financial Services & Solutions Pty Ltd ABN 14 110 510 024 Our reputation is built on matching the appropriate product(s) to the individual’s requirements. We go to  great lengths to ensure satisfaction with our services and offerings. However, there may be instances from  time to time, where clients may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to  you. Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact Mike  Feltscheer first and tell him about your concerns. We pride ourselves on the Navstar Financial Solutions reputation, and want to ensure that all concerns and  complaints are fully documented, investigated and resolved in a timely manner. So, if the issue is not  satisfactorily resolved within 1 working day by talking with us, we will apply our internal complaints process  to manage your complaint appropriately. In this instance the complaint will be internally escalated to our  Complaints Contact Representative. Complaints can be lodged by contacting us as follows: - telephoning 02 9402 8330 - e-mailing  mike@navstarfinancial.com.au - writing to us at PO Box 5021 South Turramurra NSW 2074 By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly.  The maximum timeframe in which to provide a response to you is 45 days, although in pursuit of best  practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame. Although we try hard to resolve a customer’s concern in the most considerate and direct manner, sometimes it may need to be referred to a dispute resolution scheme, which is external to our organisation. Therefore, if you are not completely satisfied after the above steps have been attempted, you still have other avenues  available to resolve the dispute. This external dispute resolution process is available to you, at no cost. The details of our External Dispute  resolution scheme are below: Credit Ombudsman Service Limited   Level 6 50 Park St, Sydney, NSW 2000   Phone 1300 780 808   Fax 02 9267 3125   Email info@creditombudsman.com.au   Web www.creditombudsman.com.au   CONTACT US Phone: 02 9402 8330                             Mail:  PO Box 5021, South Turramurra NSW 2074         Mobile:  0401 992 641          Email: mike@navstarfinancial.com.au    Australian Credit Licence Number 385525